Privacy Policy

Viridian Systems, Inc.

Effective Date: November 6, 2026

1. Introduction

Viridian Systems, Inc. ("Viridian," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you access our websites, applications, products, and services (collectively, the "Services").

We do not sell, rent, or trade customer personal information. We do not share customer information with third parties for their independent advertising or marketing purposes.

2. Information We Collect

Depending on how you interact with our Services, we may collect:

Account Information: Your name, email address, telephone number, account credentials, and preferences.
Service Information: Information you provide when configuring or using our Services, including communications and service-related content.
Technical Information: IP addresses, device characteristics, operating systems, application versions, diagnostic information, and activity logs.
Communication Information: Records of communications with us, including support requests, notification preferences, SMS consent records, and message delivery information.
Usage Information: Information about how our Services are accessed and used, for maintaining functionality, security, and reliability.

We collect information directly from you, automatically through your use of our Services, and from service providers supporting our operations where applicable.

3. How We Use Information

We use personal information only for legitimate business and operational purposes, including:

Providing, operating, and maintaining our Services.
Creating and managing user accounts.
Authenticating users and protecting account security.
Delivering requested notifications, alerts, and service communications.
Providing technical support and responding to inquiries.
Monitoring performance, troubleshooting problems, and improving reliability.
Detecting and preventing fraud, abuse, and unauthorized access.
Complying with applicable laws and legal obligations.

We do not use customer personal information for third-party advertising or sell customer information to data brokers.

4. SMS and Text Messaging

Viridian may offer SMS notifications to registered users who explicitly consent to receive them.

These messages may include account notifications, security alerts, verification codes, service updates, and other operational communications.

SMS Consent and Privacy

SMS enrollment is voluntary.
Message frequency varies based on account activity and notification preferences.
Message and data rates may apply.
You may opt out of applicable SMS notifications at any time by replying STOP.
You may reply HELP for assistance or contact us using the information below.
SMS consent is not a condition of purchasing or accessing unrelated Services.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Mobile telephone numbers, text messaging opt-in data, and messaging consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

SMS consent is specific to Viridian and is not transferred, sold, or assigned to another organization.

We may use telecommunications providers, including Twilio, solely to process, transmit, and deliver messages on our behalf, subject to appropriate confidentiality and data protection obligations.

We do not sell, rent, or trade personal information.

We may disclose limited information to trusted service providers when necessary to operate our Services. Such providers may include:

Cloud hosting and infrastructure providers.
Telecommunications and messaging providers.
Payment processors, where applicable.
Security, monitoring, and technical support providers.

These providers are authorized to process information only as necessary to perform services for us and are subject to applicable contractual and confidentiality protections.

We may also disclose information when legally required, to protect users and our Services, or in connection with a lawful business transaction, subject to applicable privacy protections.

SMS opt-in information and consent are excluded from disclosures for marketing or promotional purposes.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

Such safeguards may include encryption, access controls, authentication mechanisms, system monitoring, and restricted administrative access.

No electronic system can guarantee absolute security. We continually evaluate our security practices based on applicable risks.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide requested Services.
Maintain accounts and operational records.
Meet legal and regulatory obligations.
Investigate security incidents or resolve disputes.
Enforce applicable agreements.

When information is no longer needed, we take reasonable steps to delete or de-identify it, subject to applicable legal and operational requirements.

8. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we maintain about you.
Request correction of inaccurate information.
Request deletion of personal information.
Withdraw consent for optional communications.
Request information about our data collection and disclosure practices.
Exercise applicable privacy rights without unlawful discrimination or retaliation.

You may submit privacy requests through the contact information below.

We may need to verify your identity before fulfilling certain requests and may retain information where legally permitted or required.

9. Cookies and Similar Technologies

Our websites and applications may use cookies, local storage, or similar technologies necessary for authentication, security, application functionality, and service performance.

Where optional analytics or tracking technologies are used, we will provide any notices or choices required by applicable law.

We do not sell personal information collected through these technologies.

10. Children's Privacy

Our Services are not directed to children under 13 unless expressly identified otherwise.

We do not knowingly collect personal information directly from children under 13 without any consent or authorization required by applicable law.

If we learn that information was collected in violation of applicable children's privacy requirements, we will take appropriate corrective action.

11. International Data Processing

Information may be processed in jurisdictions where Viridian or its authorized service providers operate.

Where required, we apply appropriate safeguards to international transfers of personal information.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our Services, business practices, or legal obligations.

When changes are made, we will update the effective date and provide additional notice where required.

13. Contact Information

For privacy questions, data requests, or concerns, contact: